Introduction At Pemy Family, your privacy is a priority. This Privacy Policy explains what personal data we collect, how we use it, and the measures we take to protect it when you visit our website, www.pemyfamily.com. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws worldwide.
1. Data We Collect
We collect the following types of data:
- Personal Information: Name, email address, phone number, and shipping address provided during registration, order placement, or when you contact us.
- Business Information: For our B2B clients, this includes business name, VAT number, and contact details necessary for transactions and communications.
- Technical Information: This includes your IP address, browser type, device information, and browsing behavior on our website, collected via cookies and similar technologies.
- Cookie Data: Information from cookies and similar tracking technologies used to enhance user experience and analyze website traffic.
2. How We Use Your Data
We use your data for the following purposes:
- Order Fulfillment and Customer Support: To process orders, deliver products, and provide customer service.
- Custom Product Development: To collaborate on product customization, ensuring confidentiality and intellectual property protection.
- Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our products.
- Quality Control and Website Improvement: To monitor and improve product quality and optimize the performance of our website.
- Legal and Regulatory Compliance: To comply with legal obligations, including food safety regulations and industry standards.
3. Sharing of Data
We may share your data with:
- Service Providers: Third-party providers who assist with operations such as website hosting, payment processing, and logistics. These partners are bound by data protection agreements.
- Legal Authorities: When required by law, or to protect our rights, we may disclose your data to legal or regulatory authorities.
- Marketing Partners: With your consent, we may share data with third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. These tools help us understand how you interact with our website, enabling us to improve functionality and tailor content. You can manage your cookie preferences through your browser settings. For more details, please refer to our [Cookie Policy].
5. User Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data that we hold.
- Correction: Request the correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your data under certain circumstances.
- Restriction: Request the restriction of data processing in specific situations.
- Data Portability: Request the transfer of your data to another service provider in a machine-readable format.
- Objection: Object to the processing of your data for direct marketing purposes.
- Withdraw Consent: Withdraw your consent for data processing at any time.
To exercise your rights, please contact us at office@pemyfamily.com.
6. Data Security
We implement strong technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure data storage, and regular security assessments. In the event of a data breach, we will notify affected individuals and authorities in accordance with legal requirements.
7. Confidentiality in Custom Product Development
We prioritize confidentiality in our custom product development services. Any proprietary information, including recipes, designs, and formulations shared with us, is protected under strict confidentiality agreements. We ensure that your intellectual property remains secure and is not disclosed without your permission.
8. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards in compliance with GDPR, such as standard contractual clauses or data privacy frameworks.
9. Third-Party Data Handling
All third parties who process data on our behalf are required to comply with strict data protection agreements. This ensures that your data is treated with the same level of care as within our organization.
10. Legal Jurisdiction
This Privacy Policy is governed by the laws of Repablic of Serbia, and any disputes related to this policy will be resolved in accordance with the jurisdiction of Novi Sad.
11. Regular Updates
We regularly review and update this Privacy Policy to reflect changes in legal requirements or our data practices. Any updates will be posted on our website, and significant changes will be communicated to you directly.
12. Staff Training
Our team undergoes regular training on data protection practices to ensure that your data is handled securely and in compliance with applicable laws.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: office@pemyfamily.com
- Address: Gavrila Principa 24, Futog 21410, Serbia
Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.